Integrated Customer Engagement
Integrated Customer Engagement Planning model
Providing brand teams with a structured strategic planning model to develop campaign briefs for major tactical activities and Integrated Customer Engagement plans that mix traditional and digital channels.
Services provided as Workshop or in-depth Project consulting
Photo by Jacob Owens on Unsplash
Customer Experience Vision & Planning
Format; Team based participation workshop (3-4 hrs)
Scope; Understanding customer experience/ideation challenge
Outcomes; New mindset/approach to planning customer experience
Services; Project services or Workshop services available
Photo by Jexael Melgoza on Unsplash
Customer Journey Mapping
Format; Team based participation workshop (3-4 hrs)
Scope; Understanding customer journey mapping/group challenge
Outcomes; New mindset applying principles to identify new solutions
Services; Project services or Workshop services available
Photo by Joshua Rawson-Harris on Unsplash
Customer/Patient Personas
Format; Team based participation workshop (3-4 hrs)
Scope; Understanding Persona model and group ideation challenge
Outcomes; Applying principles to identify existing data and gap analysis
Services; Project services or Workshop services available
Photo by Daniil Kuzelev on Unsplash